open source technical support

The AI support engineer.That reproduces the failure before it answers.

join the waitlistsource · coming soon
  • for api-first teams
  • open source
  • self-hosted

01reproduce

General agents leave most tickets unresolved.

The strongest general coding agent tested resolves 23.1% of real support tickets. Reproloop was built to close that gap. The benchmark that measures it is public, and reproducible from a release tag.

failure reproduced
23.1%
Resolved by the strongest agent tested
300
Public benchmark cases
$0
To run it yourself, self-hosted

source: Technical Support Bench 0.1.0 · dataset 376b8ba6a46b · read the benchmark →

02diagnose

A verified resolution is not a suggestion.

The answer stays attached to the evidence that produced it, the environment that tested it, and the gate that approved it.

audit trail retained

Every decision keeps its evidence.

  • Grounded evidence and source context
  • Sandbox artifacts and reproduced behavior
  • Confidence and policy decision
  • Delivery or escalation action
policy gate

A clear gate has two honest outputs.

Deliver when verifiedEscalate when uncertain

Reproloop delivers or it escalates. It never guesses.

diagnosis · the unverified reply
cause: the reply ships before the bug is ever run
answer drafted from similar tickets · never reproduced · confidence unknown
answer drafted from a verified fix · replayed 3 of 3 · evidence attached

03resolve

Three stages, every ticket.

01 / reproduce

It sees the bug for itself.

Reproloop opens a sandbox from your API spec and replays the failing request until the failure shows up on its side of the wire.

02 / verify

Nothing ships unverified.

It traces the cause, applies a fix, and re-runs the replay. The answer does not go out until every replay comes back green.

03 / answer

The reply is the trace.

Your customer gets what broke, why it broke, and the fix that was verified against their own failing call. Evidence attached.

04verify

Verify everything yourself.

Reproloop core will be open source under AGPL v3. The day the repo opens you can read every line, run it on your own infrastructure, and re-run the public benchmark from a release tag. It is built to be checked, not taken on faith.

Open source

Self-host the core.

Deploy with Docker Compose and keep the system inside your environment.

Reproloop Cloud

Use managed infrastructure.

Let Reproloop Cloud operate the infrastructure around the open core.

05deliver

Be first in the queue.

We are onboarding a small set of API-first teams. Join the waitlist and we will open a trace for you.

RESOLVED · VERIFIED